• Delivery process
  • Our team will contact you 7 days prior to your required refill to process your order. You can contact our team to request shipment or check on an order status online or by calling 866-889-5660.
  • Customers can pick-up at a local Wegmans or have their medications delivered utilizing Wegmans Home Delivery. We can conveniently deliver to your home, work, provider’s office or to a location within the US and Puerto Rico.
  • Orders ship Monday through Friday
  • Wegmans offers convenient online tracking of your order through email or text message

• Receiving your Delivery
  • Most packages will not require a signature, check with a team member to verify if your order will need to be signed for.
  • Orders that need to be refrigerated will arrive in a cooler. Be sure to refrigerate your order as soon as you receive it.
  • Making sure you have your medication on time is important to us. If there is a delay to your order, please contact a team member at 866-889-5660 to investigate your order.

Our team will help navigate your benefits and coverage options to help make your medication affordable.

• Our team will help you understand your insurance benefits including:
  • Medication costs such as deductibles, co-pays and co-insurance
  • Other available discounts such as manufacturer assistance programs
  • Understand the prior authorization process and pharmacy network requirements
  • Provide recommendations for alternate therapy or filling facilities if necessary

• Pharmacist are available during normal business hours and can provide information regarding safe and effective use of prescription medications. Pharmacists can be reached at 866-889-5660 or at any Wegmans location for an in-person consultation.  https://www.wegmans.com/stores.html
• Adverse Effects: Our pharmacists are equipped to offer counsel on minimizing side effects and optimizing multiple drug therapies.
• Medication Storage
  • Many specialty medications require refrigeration, be sure to store your medication as specified by the manufacturer. Consult the pharmacist with any storage questions.
• Medication Disposal: many medications have special requirements for disposal. Please see here for FDA Recommendations:  https://www.fda.gov/drugs/safe-disposal-medicines/disposal-unused-medicines-what-you-should-know or consult with one of our pharmacists.

• Using specialty medications to manage your condition includes having a plan in place in the event of an emergency or natural disaster.
  • Keep a list of your medications along with phone numbers for your prescriber and pharmacy
  • If possible, order your medication ahead of time before the natural disaster.
  • If your medication requires refrigeration, have a back-up storage plan such as a cooler with ice packs
  • Take medication and supplies with you if evacuation is necessary
  • Alert our team at 866-889-5660 with any contact or address changes during the emergency.
• Recalls: In the event of a Class 1 recall, customers will be notified within 3 days via phone or mail

• Our team of pharmacists and technicians are available to help with any questions or concerns at 866-889-5660. We are open Monday through Friday 8:30am – 9:00pm EST.