FAQs

EBT SNAP as Payment Online

• Can I use my EBT SNAP card to order groceries online?

  Yes. Customers can now use EBT SNAP cards when placing an order online. Please note that only EBT-eligible items can be paid for using SNAP funds. A primary payment method is required for non-EBT-eligible items and fees.

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• How do I know which items are SNAP eligible?

  There is an EBT filter online and an EBT tag on items to quickly identify eligible products.

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• Is there an order minimum when I am paying with a EBT SNAP card?

  No.

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• Can I designate the amount to pay with an EBT SNAP card?

  Yes, you can determine the amount charged to your EBT SNAP card up to the total amount of eligible products.

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• How can I add my EBT SNAP card online?

  You can add this card under your account profile or during checkout.

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• Do I need to also use a credit card when paying with my EBT SNAP card?

  Yes, you will need to enter a credit card in addition to EBT SNAP when ordering online to cover items and fees that are not EBT eligible.

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• What do I do if I have a problem after receiving my grocery order? Will you refund my SNAP funds?

  If EBT-eligible items require a refund, the refund will go back to the EBT SNAP card.

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• How will my order be charged if I add an item after I placed the order?

  If the order has not begun to be shopped, you can add items to your order and adjust the SNAP EBT amount for your order. Select “Charge more to EBT” after adding EBT-eligible items to adjust the amount of funds used for the order. If it is not adjusted, all charges will be covered by the credit card on file. If the order is being shopped, any items added or changed through substitutions or communication with the shopper will be charged to the credit card on file.

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• How are weighted items that go over the pre-authorized amount charged?

  For weighted items that go over the original estimated amount, the first 10% of the price difference will be charged to EBT. The remaining difference will be charged to your credit card.

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• How do I know that my EBT card has been entered correctly and will be charged?

  Before clicking “Place Order,” you can check the payment breakdown in the paragraph below “Place Order.” If the EBT card has been entered correctly, it will say how much will be charged to the EBT card and how much your credit card will be authorized for. If you do not see both payments listed, double-check that everything is entered correctly under the payment field before placing your order.

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• My credit card was charged but not my EBT card. Can you charge my EBT card instead?

  Unfortunately, we are not able to change the card that an order has been charged to after the order has been placed. You will need to cancel your order and place a new order with the correct payment methods selected.

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Can’t find an answer to your question? Send us an email or call us at 1-800-WEGMANS