Yes. You can link your existing Instacart+ membership to your Wegmans account by signing into your Wegmans account with the same email address you use for Instacart. Once you are signed in on wegmans.com or the Wegmans App, click on your name in the top right corner of the screen to view the drop-down menu and select “Profile.” From there, click the button that says “Link Instacart Account.”

Since Wegmans delivery is fulfilled through Instacart, you can use your existing Instacart+ membership to order groceries directly through wegmans.com or the Wegmans App. You will still be billed directly by Instacart though.

To ensure the quality and safety of items, we do not accept returns for online orders. You may, however, receive a credit on your next order if you are not satisfied with your order for any reason.

For an order placed through the Wegmans App or website, follow these steps:

1. For Delivery Orders: After completing your order, view it under “My Orders and Receipts” and click “Report an Issue.”
   For Grocery Pickup Orders: After completing your order, view it under “My Orders and Receipts” and click on “Rate Order.”
2. For Delivery Orders: After selecting “Report an Issue,” you can then select which issue applies to the order (missing items, wrong items, damaged items, etc.) and designate the specific items for each problem.
   For Grocery Pickup Orders: Rate your order 4 stars or less and a “Get Help” button will appear that will take you to the help page.  You will then be able to select which issue applies to the order and designate the specific items for each problem.
3. You will be able to specify if you would like a refund to your card or a credit on your account as compensation for the issue.

For an order placed through the Instacart App or website, follow these steps:

1. Go to the Instacart app and tap the Account icon to access your account; select “Your Orders” to find the purchase with the item you would like a refund for and tap on the order.
2. Tap the “Rate Order” button at the bottom of the screen.
3. Rate your order 4 or less stars or tap “Report an Issue.”
4. Select the reason for the refund (Wrong item, Missing item, Damaged item, etc.) and select the item. When you are finished, tap “Submit Issues.” You will receive an email from Instacart letting you know the amount that will be refunded to your account.

Wegmans Instacart+ is a membership that gives you $0 delivery fees and reduced service fees on unlimited grocery orders of $35 or more (delivered by Instacart), throughout the course of your membership.

Visit wegmans.com or the Wegmans App. Go to your “Profile” page and select “Wegmans Instacart+,” then select “Join Wegmans Instacart+” to enter your credit card information.

You can also join Wegmans Instacart+ during checkout by selecting “Get Wegmans Instacart+” below the subtotal. You will then see membership options and have the ability to enter your credit card information.

Wegmans Instacart+ costs $99/year or $9.99/month.

Yes. When purchasing a Wegmans Instacart+ membership, you have the option to purchase an annual membership or monthly membership.

Yes, if you have not placed a delivery order after your 14-day free trial has ended. Your membership will be cancelled, and your credit card will be refunded. Otherwise, you will still be charged the annual fee and can cancel at any time but will not be refunded.

Yes, you can use it at any retailer on the Instacart Marketplace.

Wegmans has partnered with Instacart to provide online ordering, shopping, and delivery of groceries to your home. For Grocery Pickup, a Wegmans employee will shop your order, then bring it out to you and load it in your car. For Delivery, your order will be shopped and delivered by an Instacart contractor. At select stores, your delivery order may be shopped by a Wegmans employee and delivered by an Instacart contractor.

The typical delivery hours are between 9 am and 10 pm. Available delivery windows can be viewed when “Delivery” is the selected shopping method and can be changed by clicking on the location icon, then clicking “View Timeslots.” (On holidays, delivery hours are subject to change per store holiday hours.)

The typical grocery pickup hours are between 9 am and 9 pm. Available grocery pickup windows can be viewed when “Grocery Pickup” is the selected shopping method. Grocery pickup time can be changed by clicking on the top left location icon and then clicking “View Timeslots.”  (On holidays, grocery pickup hours are subject to change per store holiday hours).

Grocery pickup hours can be viewed on the app by clicking on the left-hand menu bar icon and tapping on the first item displaying your current shopping method. Then, select “Grocery Pickup” and select the store you want to pick up from. You can then view the available grocery pickup hours.

Once you receive notification your order is ready for pickup, it can be picked up any time before 9 p.m. on the day you scheduled it for pickup. Grocery pickup orders are kept in designated refrigerators and freezers to keep your groceries as fresh as possible.

Orders not picked up by the end of the day will be closed out and a refund will not be available.

Orders that are cancelled after they have been shopped will be charged a $15 cancellation fee.

Orders can be placed up to 6 days prior to delivery and will be delivered within a two-hour timeframe. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on the availability of Instacart’s Personal Shoppers.

You can view available delivery times on the app by clicking on the left-hand menu bar icon and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

Delivery hours can be viewed on the app by clicking on the left-hand menu bar icon and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

Orders can be placed up to 6 days in advance and can be picked up in a one-hour timeframe, or by 9 p.m. on the day pickup is scheduled. Orders can be scheduled for grocery pickup in as little as one hour, depending on the availability of Instacart Personal Shoppers. Your Personal Shopper will notify you when your order is ready for pickup, which may be even sooner than one hour.

You can view available grocery pickup times on wegmans.com by selecting “Delivery” or “Grocery Pickup” as your shopping method. Then click on the location icon, select your store, and click “View Timeslots.”

You can view available grocery pickup times on the app by clicking on the left-hand menu bar icon and tapping on the first item displaying your current shopping method. Then, select “Grocery Pickup” and select the store you want to pick up from. You can then view delivery timeslots.

The below items will not be available through Instacart at this time:

• Alcohol (exceptions apply, see below)
• Pharmacy prescription (only available for delivery through the Instacart app/website)
• OTC drugs / products where ID is required
• Catering
• Market Café subs, pizza, hot & cold food bars
• Special order products (e.g. custom cakes)
• Gift cards
• Postage Stamps

Alcohol is available in NJ for Grocery Pickup only and in MA, VA, and NC for Grocery Pickup and Delivery. Beer is available in NY for Delivery or Grocery Pickup.

Alcohol delivery is only available from select Wegmans stores. You will be asked for proof of age (21+) when submitting your order, as well as at delivery. When submitting your order online, you will be prompted to enter your date of birth. You must also agree to the terms and conditions. Upon delivery, customers are required to show a federal or state ID showing their date of birth (21+). Coupons and rebates are not available for alcoholic purchases.

Alcohol is available in NJ for Grocery Pickup only and in MA, VA, and NC for Grocery Pickup and Delivery. Beer is available in NY for Delivery or Grocery Pickup.

Instacart delivers to locations within a 60-minute range* of our stores.

*There will be an additional fee for deliveries with a drive time of 30+ minutes. Long-distance fees may vary by location. To see if Instacart delivers to your address, start an order by selecting “Delivery,” and enter your address.

Orders that are placed for a later delivery may get shopped in advance and delivered by another shopper. We make sure that all items are maintained in temperature-controlled fridges and freezers at the store until the driver arrives.

We’ve also implemented the use of insulated bags and coolers to make sure your items stay at the correct temperature while in transit from the store to you.

Accepted: Visa, Mastercard, Discover, American Express, and EBT SNAP cards. Wegmans gift cards are also accepted as payment on wegmans.com and the Wegmans App. Only one (1) gift card can be used per transaction.

Not accepted: International credit cards, prepaid debit cards, and HSA/FSA cards.

Wegmans offers grocery pickup at every location. Learn more about grocery pickup here.

Orders can now be placed directly on wegmans.com or through the Wegmans App. On wegmans.com, click on the ‘List’ icon in the top right corner of the screen.

You can choose which store you would like to build your list at and then choose either Grocery Pickup or Delivery to place an order. On the Wegmans App, tap on the shopping method next to the home icon, and select either In Store, Grocery Pickup or Delivery.

For the easiest way to order your groceries, make sure you are logged in to your Shoppers Club account. This will allow you to view previously purchased items so that you can quickly add them to your cart. Then, simply browse our departments and add items to your list or cart.

We keep our prices consistently low, every day, so you can save on the items your family uses most. When you shop online with us, you’ll find our prices remain about 15% above in store, which includes our cost for shopping your order. There is also a $35 order minimum.

In addition, Instacart charges:

• A delivery fee to cover the cost of having Wegmans products delivered.
• A service fee*, which is preset at 7.0%.
• Additional fees may apply:
  • Bag Fee
• • Heavy Order Fee
• • Long-Distance Service Fee*
• • Tips are optional

*Service fee may vary by location.

Yes, in stores where paper bags remain an option, customers will be charged $0.05* per bag on all delivery/grocery pickup orders. In New Jersey, where the state has banned all single use bags including paper and plastic, we will use reusable bags to fulfill all online grocery orders at a charge of $0.35 per bag.

*Chestnut Hill will charge $0.10 per bag based on the local municipality’s decision.

Wegmans has partnered with the Community FoodBank of New Jersey to collect your extra reusable grocery bags, which helps their food pantries, shelters, and soup kitchens, as well as the people they support. Any new or gently used bags are accepted. Find the location nearest you. Thank you for making a difference!

We keep our prices consistently low, every day, so you can save on items your family uses most. When you shop online with us, you’ll find our prices are about 15% above in store, which includes the cost of shopping your order. There is a $10 minimum order. There is no additional delivery fee, service charge or tip with grocery pickup.

This fee covers the cost of delivering the following heavy items: beverages, pet care, and bagged ice with a combined estimated weight above 50lbs. The fee starts at $2 and will not exceed $10.

This fee applies to both Instacart+ members and non-members who place a delivery order 30-60 minutes away from a Wegmans store (based on the delivery address). The fee* is charged by Instacart and added to your total to help pay shoppers for their extra effort and mileage.

*Service fee may vary by location.

Yes! During checkout, you can choose your substitutions/replacements, after you click “Place Order.” If an item is running low at the store, you will see the option to select replacements (or substitutions). You can approve the replacement shown by clicking “Approve.” Or, you can choose a different replacement by clicking “Other Options” and searching for a different item.

NOTE – the replacement item will only be shopped if the item you initially selected is not available at your store.

If an item you ordered becomes unavailable at your store after you’ve placed your Grocery Pickup or Delivery order, a comparable substitution may be made by your shopper if substitutions are allowed. Shoppers select a new item that is comparable to the original item based on brand, flavor, size, dietary considerations, and price.

To cancel an order, simply log back into wegmans.com or the Wegmans App and find your pending order under “My Orders & Receipts.” You can cancel an order online up to the time Instacart’s Personal Shopper starts shopping the order in the store.

Typically, this is 1-2 hours before the requested delivery or pickup time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.

Log back into Wegmans.com or the Wegmans App and select “My Orders and Receipts”. Scroll down to order details and click on “reschedule” to select a new time and date for your order.

Please contact Instacart Support at (415) 423-1599.

Personal Shoppers will wear a lanyard containing their Instacart identification card around their neck.

Yes.  At the bottom of your shopping list just click the button that says “Order for Pickup or Delivery.”  You’ll then be prompted to make a selection and your items that are eligible for delivery will be automatically moved to your cart.

To share your list or cart you need to be on the Wegmans App and have your shopping mode set to In Store. Tap on your shopping list/cart in the upper right-hand corner of the screen and tap “Options” at the top of your list. This will allow you to text or email your list to another user. Unfortunately, list sharing is not available at this time for shopping from a desktop or laptop computer.

No. Paper coupons can’t be used when placing an online order for delivery or grocery pickup.

Yes. As long as you are signed into your Wegmans Shoppers Club account when you are placing your order, you can use your digital coupons.

You can view coupons that have been previously redeemed by selecting “My Orders and Receipts”. This is found on Wegmans.com by clicking on your name in the upper right corner of the screen, and then selecting “My Orders and Receipts” from the drop-down list.

The price you pay for a product ordered through Instacart is the price the product was at time you placed your order. Price changes at the time of delivery do not affect your payment for the original order.

Receipts can be viewed in your Wegmans Online Account. On the Wegmans App, tap the left-hand menu bar icon  and select “My Orders and Receipts.” On wegmans.com, hover over your name in the upper right corner of the screen and click on “My Orders and Receipts”

When you order a weighted item, we use an estimated product weight to give you an approximate total. This approximate total is what will appear on your Instacart receipt.  When a shopper picks your order, they update the actual weight of your item so that you are only charged for the product that you receive. This updated total will be what is shown under “My Orders and Receipts” on wegmans.com and the Wegmans App.

When you place an order, the anticipated charge for your items, including estimated taxes and fees, is displayed and included on your order confirmation email. Any approved changes to your order during shopping can update the final total in your order receipt.

These changes can include:

Added items: After you place an order, you can add items to it, either by modifying the order before it is shopped or by communicating with the Personal Shopper while it’s being shopped.

Substituted items: You can choose to have items substituted or not if something is unavailable. If an item is replaced, your receipt will be updated to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

Unavailable/refunded items: If an item is unavailable, your shopper will mark the item as refunded, and we’ll remove it from your item total. This will reduce the final amount of your order.

Weight adjustments: Personal Shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested.  At the store, your shopper will input the correct item’s weights before checking out, which will update your item total. You will be charged for the weight you receive.

Some item weights, like produce, are measured by shoppers using in-store scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

When a grocery pickup or delivery order is placed, a temporary hold is placed on your payment method for slightly more than the order total to cover any changes in the order total that might occur when your order is shopped. It is common for the order total to change due to weighted items, additions, and/or substitutions. Once your order is complete, your card will be charged for the final order total reflected on your order receipt, which can be more or less than the temporary hold amount. Please refer to the payment details on your order receipt for the final order total and the amount previously authorized when you placed the order.

If your order is canceled prior to being shopped, your bank will remove the temporary hold from your account. Please refer to your order confirmation email for the estimated amount of your order and the temporary hold amount authorized.

When first placing your order, an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees is applied to your total. These are the same types of fees that you would pay in the physical store. Estimated taxes and fees applicable to your order are visible on the right-hand side of the checkout page. Final taxes and fees will be included in your receipt after your order is picked and delivered. Any changes to your order when it’s shopped could result in adjustments to the taxes and/or fees.

To ensure the quality and safety of items, we do not accept returns for online orders. You may, however, receive a credit on you next order if you are not satisfied with your order for any reason.

The best way to receive help for orders placed through the Instacart website or App is by contacting the Instacart Support team at (888)-246-7822.

There are many reasons why your receipt total might differ from your list total. Some reasons include:

• Added items: after an order is placed, items can be added to the order.
• Replacement items: if an item is replaced, the receipt will be updated with the price of the replacement item. This may differ from the price of the item that was originally on your list.
• Weighted items: while the shoppers will try to get the exact weight of the items that you ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update the correct item weights.
• Special Requests: if a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.

Contact the customer service desk at the store you are picking up your order from. The phone number is listed on the signs in the pickup area.

Certain items that are available for in-store purchase are not available for grocery pickup or delivery. Some of these items include:

• Alcohol (exceptions apply, see below)
• OTC drugs for which ID is required
• Catering
• Market Café subs, pizza, hot & cold food bars
• Special order products (e.g. custom cakes)

Alcohol is available in NJ for Grocery Pickup only and in MA, VA, and NC for Grocery Pickup and Delivery. Beer is available in NY for Delivery or Grocery Pickup.

The increase in price for Delivery and Grocery Pickup orders covers the cost of shopping your order. Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available.

To view the status of your order, go to “My Orders and Receipts” and click on your online order. When the order is being shopped, it will say “In Progress”. When your order is ready for Pick up it will say “Ready”. You can also view the status of your order by selecting “My Orders and Receipts” on the homepage of the Wegmans app.

Yes. When checking out you will have the option to “Save to Profile”. When you select this, it means that next time you go to check out, you don’t have to reenter your credit card information.

Yes, you can share a list but there are a few things that you need to be aware of:

1. Cart items don’t refresh in real time if items are being added on different devices.
2. If you are on the In-Store list and someone else adds an item, you need to exit the list and reopen it to pick up the added item.
3. Same with the count ‘bubble’: the list icon has an item count bubble anytime you are not in the list itself and if someone else adds or removes an item, you need to tap into the list to see the update OR change location for the bubble to reflect the new item count.
4. On desktop, refreshing the browser will also update the list and count bubble.
5. Additionally, both lists must be in the same mode (for example, both must be In-Store or Online). One store being in Grocery Pickup mode while another is in In-Store mode will cause the contents of the list/cart to be different.

Right now, credits can only be viewed on our desktop website. To view them, click on your name in the upper right-hand corner of the screen and select “Profile” from the drop-down menu. Then, on the left side of the screen, select “Available Credits” to see any credits you have. As a reminder, when using your credits, your order subtotal must be greater than $10 after your credit is applied in order to complete your transaction.

Can I use my EBT SNAP card to order groceries online?

Yes! Customers can now use EBT SNAP cards when placing an order online. Please note that only EBT-eligible items can be paid for using SNAP funds. A primary payment method is required for non-EBT-eligible items and fees.

How do I know which items are SNAP eligible?

There is an EBT filter online and an EBT tag on items to quickly identify eligible products.

Is there an order minimum when I am paying with a EBT SNAP card?

No

Can I designate the amount to pay with a EBT SNAP card?

Yes, you can determine the amount charged to your EBT SNAP card up to the total amount of eligible products.

How can I add my EBT SNAP card online?

Under your account profile or during checkout.

Do I need to also use a credit card when paying with my EBT SNAP card?

Yes, you will need to enter a credit card in addition to EBT SNAP for ordering online to cover items and fees that are not EBT-eligible.

What do I do if I have a problem after receiving my grocery order? Will you refund my SNAP funds?

If EBT-eligible items require a refund, the refund will go back to the EBT SNAP card.

How will my order be charged if I add an item after I placed the order?

If the order has not begun to be shopped, you can add items to your order and adjust the SNAP EBT amount for your order. Select “Charge more to EBT” after adding EBT-eligible items to adjust the amount of funds used for the order. If it is not adjusted, all charges will be covered by the credit card on file. If the order is being shopped, any items added or changed through substitutions or communication with the shopper will be charged to the credit card on file.

How are weighted items that go over the pre-authorized amount charged?

For weighted items that go over the original estimated amount, the first 10% of the price difference will be charged to EBT. The remaining difference will be charged to your credit card.

How do I know that my EBT card has been entered correctly and will be charged?

Before clicking “Place Order,” you can check the payment breakdown in the paragraph below “Place Order.” If the EBT card has been entered correctly, it will say how much will be charged to the EBT card and how much your credit card will be authorized for. If you do not see both payments listed, double-check that everything is entered correctly under the payment field before placing your order.

My credit card was charged but not my EBT card. Can you charge my EBT card instead?

Unfortunately, we are not able to change the card that an order has been charged to after the order has been placed. You will need to cancel your order and place a new order with the correct payment methods selected.